FAQ Grand Sirenis Cartagena, Cartagena

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Frequently Asked Questions about the Hotel Grand Sirenis Cartagena

Everything You Need to Know

To avoid any doubts about the services the hotel offers, its operation, the rooms or any other information that may be useful to you, you can visit the frequently asked questions section. There you will find all the necessary information to ensure that the Hotel Grand Sirenis Cartagena offers the best service in the area.

What are the services offered by Grand Sirenis Cartagena hotel?

Grand Sirenis Cartagena offers the following public areas and services.

💠The Market restaurant
💠Fish House restaurant
💠Elyxir Bar
💠Pool Bar
💠Elyxir Terrace
💠Lobby Bar
💠Front Desk
💠Fitness Center
💠Pool
💠Parking
💠Spa
💠Beauty Salon
💠Events hall
💠Karmairí Hall/ 2nd Floor Max. Capacity: 70 people
💠Mokana Hall/ 4th Floor Max. Capacity: 120 people
💠Garden
💠Reflective Pool

💠Does Grand Sirenis Cartagena hotel offer wifi?
Yes, Grand Sirenis Cartagena has wifi available on premises at no additional cost for the entirety of your stay.

💠Does the room rate per night at Grand Sirenis Cartagena hotel include breakfast?
Yes, at Grand Sirenis Cartagena all of our room rates include breakfast. We also offer half and full board with a wide variety of menu items.

💠Does the Grand Sirenis Cartagena Hotel have facilities for meetings or events?
Yes, at Grand Sirenis Cartagena we have 2 meeting rooms on the second and fourth floor, with a capacity of up to 300 people for social gatherings and cocktail parties. We also have a space at Cartagena Beach Club that can be adapted to your outdoor events.

💠Can activities and excursions be organized from the Grand Sirenis Cartagena Hotel?
Yes, at Grand Sirenis Cartagena, in the lobby area we have a stand of the agency Gema Tours. All tours, excursions and / or activities must be arranged directly with them.

💠Is there a safe deposit box in every room at Grand Sirenis Cartagena?
Yes, at Grand Sirenis Cartagena, all rooms have a safe deposit box.

💠Is the Grand Sirenis Cartagena Hotel located in front of the beach?
No, the beach is about 300 meters away

💠Does the Grand Sirenis Cartagena Hotel have a private beach?
No, it is open to the public.

💠What tourist attractions are near the hotel Grand Sirenis Cartagena?
The Manglar of la boquilla and ciénaga de la virgen, the totumo volcano, takurica recreational center, san felipe castle, naval museum, rafael nuñez house, palace of the inquisition, historic center of cartagena, all approximately 30 minutes away from the hotel.

💠Do I have to register a credit card at the time of check-in at Grand Sirenis Cartagena Hotel?
Yes, at Grand Sirenis Cartagena, according to internal policies, all reservations must be guaranteed with a credit card and to cover any incidental expenses during your stay.

💠How can I get to Hotel Grand Sirenis Cartagena from the Rafael Núñez International Airport in Cartagena?
To get to Grand Sirenis Cartagena from the airport you can take a cab, or you can book in advance, and at an additional cost, transportation with the external company that we recommend. The trip takes approximately 20 minutes (Via Manzanillo del Mar, Km 3).

💠Do you offer transportation service to the airport from the Grand Sirenis Cartagena Hotel?
Yes, at Grand Sirenis Cartagena we have the contact of an external company, which provides specialized transportation service scheduled at the time you require, and night transportation from 10:00 pm to 6:00 am, with additional cost, and prior reservation.

💠What are the check-in and check-out times at the Grand Sirenis Cartagena?
At Grand Sirenis Cartagena you can check in at 3:00 pm and check out at 12:00 pm.

💠Does Grand Sirenis Cartagena have a parking lot for guests?
Yes, at Grand Sirenis Cartagena we have an outdoor parking lot with a maximum capacity for 20 vehicles.

💠Is the hotel Grand Sirenis Cartagena pet friendly?
Yes, Grand Sirenis Cartagena is pet friendly, but you must keep in mind that if the pet is for emotional support there will be no charge but you must present the certificate issued by the attending physician, if it is not for emotional support, it has a cost per night of $85,000 per pet.

💠Are there smoking areas available at the Grand Sirenis Cartagena Hotel?
No, Grand Sirenis Cartagena is smoke-free.

💠What are the dining options available at the Grand Sirenis Cartagena Hotel?
At Grand Sirenis Cartagena we have two options, The Market Restaurant (Main Tower) and Fish House Restaurant (Karmairi Beach Club Tower).

💠Does the hotel Grand Sirenis Cartagena offer laundry service?
Yes, at Grand Sirenis Cartagena we have an outsourced laundry service and it must be requested at the front desk before 10:00 am and is delivered the same day after 6:00 pm.